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HP 14 Pavillion broke, will not recover.

HP Recommended
HP Chromebook 14-q010dx
Chrome OS

Used to be my grandma's, but while she was babysitting my 2 year old cousin he banged on it and it now only goes to the "chrome os missing or damaged screen" so she gave it to me as a summer project to fix. I attempted to install windows but to do that I needed to fix the chrome os to install UEFI. I used the Google Recovery thing and installed it to a usb drive, plugged it in, and it gave me a black screen with a glitchy blue line in the middle. I let it sit and it started checking the drive to see if it was a correct media, and the machine gave me "an unexpected error has occured" and I proceeded to find the HP brand usb drive that came with my HP 15 fw-f014m laptop and I installed the recovery media on that. Same error. I don't know what to do and maybe something on the motherboard or storage is broke, I took off the bottom (breaking some little plastic bits on the case near the hinge in the process) and then scanning the machine. It looks fine, but I don't see the storage or any part that could have damage because I only know how to work with desktops. It was very confusing and Im going to attempt to remove and look under the motherboard, does anyone know how to fix this? she got a new one but I want to fix this, install windows, and try to make it run minecraft just to have fun with it.

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Message 2 of 2
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Hi @Krash_Kan,


Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


I reviewed your post and I understand that the computer is not booting.


Don’t worry, I assure you I will try my best to get this sorted.


Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.


Follow the steps in the below article to reset the Chromebook.


If the issue persists, I recommend you contact HP phone support as it might be a hardware issue.


Here is how you can get in touch with the phone support.


Open link:

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.


Let me know how it goes and you have a great day!


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Take care.



I am an HP Employee

0 Kudos
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