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Locked

‎03-24-2018 05:16 PM

HP Recommended
Product: HP 15-p393nr
Operating System: Microsoft Windows 10 (64-bit)

I forgot/lost the password to access the bios.  

 

Tried to google troubleshooting. None of them worked, even took the laptop apart but could not find the CMOS.   Is there a simple solution to this? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2018 05:28 PM

HP Recommended

Leave it blank and hit Enter. After 3 times it will give you a halt code to post here.

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View solution in original post

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7 REPLIES 7

‎03-24-2018 05:28 PM

HP Recommended

Leave it blank and hit Enter. After 3 times it will give you a halt code to post here.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎03-24-2018 05:32 PM

HP Recommended
A [8E6C2394]
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‎03-24-2018 05:33 PM

HP Recommended
I read about this online. Where do I enter the password? Do i restart or do i juzt key it in on the system disabled screen
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‎03-24-2018 05:36 PM

HP Recommended

Unfortunately, no passcode generator for hexadecimal halt codes. Most halt codes are numbers only.

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‎03-24-2018 05:37 PM

HP Recommended
So....What does that mean?
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‎03-24-2018 07:33 PM - edited ‎03-24-2018 07:37 PM

HP Recommended

@EmeraldDreamz

None of the members here can generate a passcode to get you past the password prompt. Only "official" HP Support can help and they will probably tell you it requires motherboard replacement.

Unless @DavidPK has had any luck there is nothing we can do. Sorry.

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‎03-25-2018 06:02 AM

HP Recommended

@EmeraldDreamz

 

There may be a small window of opportunity, however this does depend on the current revision of the AMI bios you're running.

 

Remove the rtc cell ( leave the power board connected ) then hold down the power button for 60 seconds - leave the machine like this for a couple of hours before re-inserting the rtc and re-assembling.

 

The bad news is that the rtc is on the 'wrong' side of the system board so will require quite a lot of disassembly - see Page 82 of your Maintenance & Service Guide.

 

Regards,

 

DP-K

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Windows Insider MVP

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