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‎06-20-2019 05:54 AM - last edited on ‎06-20-2019 08:23 AM by Retired

HP Recommended
Product: ExamHP 15-r006nx Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 7 (64-bit)

HP 15-r006nx Notebook PC (ENERGY STAR) Serial Number [edited]  Product NumberJ0C72EA              Pressing a key once types several characters    0K3S2K-7609MB-XD7V7G-G1HL13

1 REPLY 1

‎06-20-2019 07:15 AM

HP Recommended

Hi:

 

The PC generated an error code.

 

The error code translates to:  Keyboard Keypress Failure

 

I am not a PC repair tech by trade or training, but most likely, the KB will need to be replaced.

 

Below is the link to the service manual for your notebook.  The KB R & R procedure can be found in chapter 5.

 

http://h10032.www1.hp.com/ctg/Manual/c04409502

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