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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2017 11:18 AM

HP Recommended
Product: HP 15
Operating System: Microsoft Windows 10 (32-bit)
My laptop will not turn on. I plugged it into the charger and the charging light showed it was charged. I pressed the power button and it will not turn on and the charging light goes off then comes back on. I've tried to remove the battery and hold the power button. Nothing is working. Please help.
5 REPLIES 5

‎02-12-2017 12:08 PM

HP Recommended
Hi,


What happens when you connect AC adapter while removing battery and then powering on laptop?

Can you source another charger of same kaai to see if it is AC adapter issue?


Regards

Visruth
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‎02-12-2017 12:55 PM

HP Recommended
Hello,
Nothing happens when I take out the battery while it's connected to the ac adapter. And I do not have access to another charger.
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‎02-12-2017 12:58 PM

HP Recommended

If it is not AC adapter issue, then power connector or board failure is the next in list.

Get it checked by certified HP technician.

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‎02-12-2017 01:00 PM

HP Recommended
Okay thank you!
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‎02-12-2017 01:04 PM

HP Recommended

You're welcome!

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