• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-17-2017 12:48 AM

HP Recommended

@CherylG

 

Oh.. Your personal laptop is running Windows 7? That's nice 🙂

 

Ya.. Hopefully HP will come with something soon. It's kinda frustrating but tolerable.

 

 

Was this reply helpful? Yes No

‎11-17-2017 01:11 AM

HP Recommended

@Nazrae

I am not sure if you stated somewhere on the thread, but I have seen at least one poster say the error didn't occur until after 2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955)

Did your problem start after installing Fall Creator Update or only after installing the Cumulative Update? Trying to get as many details as possible to HP.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-17-2017 01:24 AM - edited ‎11-17-2017 01:48 AM

HP Recommended

@CherylG

It started after installing the following;

2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955). Successfully installed on 11/15/2017

2017-11 Security Update for Adobe Flash Player for Windows 10 Version 1709 for x64-based Systems (KB4048951). Successfully installed on 11/15/2017

Windows Malicious Software Removal Tool for Windows Insider Preview and Server Technical Preview x64 - November 2017 (KB890830). Successfully installed on 11/15/2017

Installation dates of those updates are on the 11/15/ 2017 which was the same day the error message popped up after the reboot.

 

I don't think the Security Update for Adobe Flash Player for Windows 10 Version 1709 has got anything to do with it 😛

 

Probable cause might be the 2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955).. That's what my gut instinct tells me because I have HP 3D DriveGuard Software v6.0.44.1 Rev.A (SP82228) installed months ago and it ran fine before the recent Windows update.

Was this reply helpful? Yes No

‎11-17-2017 02:12 AM

HP Recommended

@CherylG

 

Just to let you know, I uninstalled the 2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955) via 'View installed update history' in 'Settings' then it restarted my laptop. Laptop rebooted and no more HP 3D DriveGuard incompatibilty error pop up.

 

My laptop already have the v6.0.44.1 Rev.A previously installed.

Was this reply helpful? Yes No

‎11-17-2017 02:20 AM

HP Recommended
@Nazrae wrote:

@CherylG

It started after installing the following;

2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955). Successfully installed on 11/15/2017

2017-11 Security Update for Adobe Flash Player for Windows 10 Version 1709 for x64-based Systems (KB4048951). Successfully installed on 11/15/2017

Windows Malicious Software Removal Tool for Windows Insider Preview and Server Technical Preview x64 - November 2017 (KB890830). Successfully installed on 11/15/2017

Installation dates of those updates are on the 11/15/ 2017 which was the same day the error message popped up after the reboot.

 

I don't think the Security Update for Adobe Flash Player for Windows 10 Version 1709 has got anything to do with it 😛

 

Probable cause might be the 2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955).. That's what my gut instinct tells me because I have HP 3D DriveGuard Software v6.0.44.1 Rev.A (SP82228) installed months ago and it ran fine before the recent Windows update.

Hello, I'm in the same situation than Nazrae!

Was this reply helpful? Yes No

‎11-17-2017 02:39 AM - edited ‎11-17-2017 02:43 AM

HP Recommended

@plopix

 

We're all in the same boat 😞 Unfortunately, the 2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955) from Microsoft screwed up the HP 3D DriveGuard. 

 

Now the people at HP has to whip up something to rectify the issue.

 

I uninstalled 2017-11 Cumulative Update for Windows 10 Version 1709 for amd64-based Systems (KB4048955), rebooted and no more pop-up.. But as usual, Windows 10 will download the update automatically. There's no way for me to stop the auto-update from gpedit.msc as I'm using Windows 10 Home Single Language version.

 

Those with Windows 10 Professional will be able to Stop/ Halt the Automatic Windows Update via Local Group Policy Editor.

Was this reply helpful? Yes No

‎11-17-2017 02:53 AM

HP Recommended

Hi Nazrare, you can use O&O Shut Up 10 for disable autoupdate!

Was this reply helpful? Yes No

‎11-17-2017 02:57 AM - edited ‎11-17-2017 06:22 PM

HP Recommended

@plopix

Really? Thanx! Will check it out 👍

Was this reply helpful? Yes No

‎11-17-2017 03:26 AM

HP Recommended

What Kind of Solutionis is REMOVE the Windows !0 Update this from a so called Expert,This is a HP SOFTWARE ISSUE they made the Software & Hardware they should pull there finger out & UPDATE there SOFTWARE we ARE ALL PAYING CUSTOMERS,

Was this reply helpful? Yes No

‎11-17-2017 07:55 AM

HP Recommended
Already done! It does not work🤢
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.