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Tutor
Posts: 15
Member Since: ‎04-15-2017
Message 1 of 93 (1,863 Views)

HP AMD Carrizo A10-8700P

Product Name: Pavilion G17-133Cl
Operating System: Microsoft Windows 10 (64-bit)

So here is the issue I am facing and I am hoping that someone at HP gets this or sees this and actually has some desire to do something about it. As a former employee of HP I buy HP products because I believe in the product but as of today I am wishing I did not purchase this product. 

 

I have attempted to upgrade to the creators update several times. I have used the media creation tool, the upgrade assistant, launch the tool as an admin, and everytime I get a blue screen on reboot or finally with the media creation tool the warning that the creator update is not compatible with my processor (HP AMD Carrizo A10-8700P). 

 

Capture.JPG

 

I have had this system less than a year and now it cannot be upgraded due to a processor issue. According to Microsoft it is AMD's issue and they need to update it. According to AMD it is HP's issue and according to HP it is Microsoft's issue. So while everyone points their finger I have a system that cannot be upgraded.

 

Meanwhile I have an HP DV6 that upgraded just fine no issues what so ever.  It has been upgraded from a windows 7 system to now windows 10 but it works fine and yet my 10 month old system cannot be upgraded.

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Associate Dean
Posts: 5,940
Member Since: ‎05-06-2013
Message 2 of 93 (1,838 Views)

Re: HP AMD Carrizo A10-8700P

[ Edited ]

Schrammbo wrote:

I have had this system less than a year and now it cannot be upgraded due to a processor issue.

(...)

I have a system that cannot be upgraded.


Hello,

 

Welcome to the HP Support forum. Thank you for posting. 

 

I recommend you ensure all drivers are updated using the Device Manager method or with HP Support Assistant (skip BIOS updated if offered by HPSA):

>> https://support.hp.com/us-en/document/c03467905

 

>> http://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/

>> http://support.hp.com/us-en/document/c03330139

 

If the issue persists, I recommend you temporary defer/delay the CU from being installed and enjoy your PC with the Windows 10 AU now - just like you did in the past months. Here is how:

>> http://www.windowscentral.com/how-delay-windows-10-creators-update-your-pc-and-why

>> https://betanews.com/2017/04/07/dont-rush-to-install-windows-10-creators-update/

 

You may try after 2-3 months or check here for more info. It's not without purpose that Microsoft delays feature upgrades to business customers for at least 4 months.

 

 

Hope this helps Smiley Happy

 

My personal opinion:

When you purchased this PC  few months ago I supposed you picked this model because of its hardware, not because it having Windows 10. At least I hope so, because if it was only due to the OS, you could have picked up pretty much anything and ran Windows 10 on a virtual machine (VM) such as VirtualBox, VMWare....

 

When you purchased the computers moths ago, it worked fine and it is not HP's fault that Microsoft decided to release an update because months ago there was not much known about the CU. I am sure you never had a declaration or promise that the PC will be upgraded successfully to any OS in the world, any update Microsoft releases. With Win 10, you never know what the MotherShip will push you from the Redmond Cloud and when. Additionally, it is not HP that writes the code for all the drivers.

 

 

 

 

Smiley WinkYour feedback and update about your issue is important.

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Best wishes, IT_WinSec --------------------------------
I do not work for HP Inc. I express personal opinion only.
Full time technical support team lead | Part time cyber security engineer and consumer support technician

 
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Tutor
Posts: 15
Member Since: ‎04-15-2017
Message 3 of 93 (1,808 Views)

Re: HP AMD Carrizo A10-8700P

While I do agree with this assessment and thought process to a point I disagree with it from a security stand point. Since vulnerabilities and future updates will be based on the premise that your system has been upgraded and/or malware will look for systems not ruining the cumulative updates applied in the most recent update pushing an update that HP/ AMD/Microsoft clearly did not properly QA to market (I am not the first person running this processor to have this issue) is simply not acceptable.

I am not sure how many systems this processor is installed on but as of right now saying enjoy it with AU is like saying you bought it for the hardware enjoy it with Windows XP
Tutor
Posts: 11
Member Since: ‎04-17-2017
Message 4 of 93 (1,738 Views)

Re: HP AMD Carrizo A10-8700P

I have made sure I have the most updated software same issue.  I have too got the finger pointing and am sick of it

 

find a fix or I will never buy another hp product and neather will the state goverment where I work

Tutor
Posts: 11
Member Since: ‎04-17-2017
Message 5 of 93 (1,711 Views)

Re: HP AMD Carrizo A10-8700P

[ Edited ]

This is what I got from hp via email I am looking in suing because they are responable for their product and I have personal and private infomation on my pc so no I am not sending them back my pc

 

Hello Tia,

 

I just wanted to reach out to you once again via email in regards to your concern with the Creator’s update situation.  This particular issue is currently outside of HP Inc. scope however, we were trying to see what else can be done to resolve it. Upon all the possible investigation done from my end there is no additional step that I can make on your computer to resolve this issue. Since we are unable to resolve for you regarding the Creator's update, we want to buyback your unit since you indicate this situation is affecting you greatly.  In our system, your product has a list price of $290.00 so we can provide a check  for that amount. We can send you shipping labels so that you can return the computer back to HP Inc. and then we will send out the check. If the amount does not match what you paid, we will need your assistance to see if it is at all possible you can fax or email us your POP to revise the amount offered.

 

 

 

Thank you,

 

George

 

[Personal Information Removed]

 

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Please review the HP Support Disclaimer in your own language / 免責事項: http://www.hp.com/support/emaildisclaimers

 

 

Tutor
Posts: 17
Member Since: ‎07-06-2016
Message 6 of 93 (1,649 Views)

Re: HP AMD Carrizo A10-8700P

hi am having same issue with my amd a10-8700p what to do bro help me

Tutor
Posts: 15
Member Since: ‎04-15-2017
Message 7 of 93 (1,635 Views)

Re: HP AMD Carrizo A10-8700P


RAJAT6 wrote:

hi am having same issue with my amd a10-8700p what to do bro help me


I with I had the answer to this issue...unfortunately at this time I do not.

 

BlindPrincess appears to have found a solution, assuming replacement is an option you are considering, if you want to keep your system or want a solution that helps the masses then I am not your superman even though I wish I was able to do that for everyone.

Tutor
Posts: 11
Member Since: ‎04-17-2017
Message 8 of 93 (1,625 Views)

Re: HP AMD Carrizo A10-8700P

it is not an option my laptop is a govement bought l can not send it back to them .  I could go to jail because it has files I can not let them get... they need to come up with a fix and not pass the buck off.  I have talked to my boss and he refuses to allow me to take their offer.  I will never buy another hp product again and neather will any one else ins Kentucky state gov

Tutor
Posts: 11
Member Since: ‎04-17-2017
Message 9 of 93 (1,622 Views)

Re: HP AMD Carrizo A10-8700P

That might help for you but I can not physcal swap out a motherboard and best buy says there is no way in this style of laptop to do it without replacing everything

Tutor
Posts: 15
Member Since: ‎04-15-2017
Message 10 of 93 (1,241 Views)

Re: HP AMD Carrizo A10-8700P

My issue is not the HP Products in general.  I like HP products overall however, my issue is the run-around and the general lack of caring or customer service solutions to this particular issue.

 

This is a problem and simply passing the buck, even if it is an AMD problem, is not a solution. We are customers and are disatisfied and will come back if we are treated as important by the company. So HP should be working with AMD to find a solution to the problem not passing the buck. 

 

If there is no solution then something should be said to the Millions of people out there who have been affected by this and either they make good on the product or a recall or something take place. It really is that simple.

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