HP Chromebook X360 All my wifi connections have a little padlock next to them so I am unable to on

[526127]

All of my WiFi connections are locked out. I can't get on at my house. I can drive a couple miles where there is different WiFi and it works, when there are no little padlock icons. I need to delete the little lock icons but don't know how.

 Strangely the lock button is where the on/off button on other simular models. My on/off button is on the left side and is a light I push in and the turn the unit off with the touch screen. Thanks for any help, this is driving me nuts!

 I have washed everything atleast 3 times, that ain't workin'.

[Vjx]

Hello 526127 ,

Thank you for reaching out. Regarding your query on HP Chromebook X360 All my wifi connections have a little padlock that you’re experiencing.

Kindly review the instructions as below :

-were there any hardware or software changes recently 

- share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/in-en/drivers/hp-chromebook-x360-14-inch-14a-cb0000/2100609597

HP Chromebook and Chromebox - Troubleshoot hardware issues using Chrome Diagnostics

https://support.hp.com/vn-en/document/ish_4015874-4123780-16

HP Chromebook Notebook PCs – Standard Method to Perform a Hardware Reset.

https://support.hp.com/lv-en/document/ish_9727975-9728019-16

HP Chromebooks - Chromebook operating system does not load (ChromeOS)

https://support.hp.com/ee-en/document/ish_9318389-9318434-16

This will help us narrow down the cause and suggest the best fix