• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎10-22-2025 07:23 PM

HP Recommended

HP Cloud Recovery Tool does not accept my ProdID. It says to contact customer support. Can you help?

Reply
1 REPLY 1

‎10-23-2025 07:21 AM

HP Recommended

If you are getting that message, it means one of two things:

 

1. Your notebook came with FreeDOS and those systems are not supported by the HP cloud recovery tool.

 

2. Your notebook is 5 or more years old and at that point, HP withdraws support for the cloud recovery tool.

 

You can reinstall Windows 10 or Windows 11 by making a bootable Windows installation flash drive from the applicable links below:

 

Download Windows 10

 

Download Windows 11

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.