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‎10-21-2019 06:54 PM

HP Recommended
Product: pavilion 15-ab257nr
Operating System: Microsoft Windows 10 (64-bit)

downloaded  HP Cloud Recovery Tool, rejects my product number T0D93UA#ABA, says not valid, contact HP Support?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2019 07:42 PM

HP Recommended

Hi:

 

Your model is not supported by the HP cloud recovery tool, or the info link would be listed on your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/8499302/model/878...

 

Your options would be to order a recovery kit (last line on the above link), or reinstall W10 for free using the Microsoft media creation tool to create a bootable 8 GB W10 USB installer.

 

https://www.microsoft.com/en-us/software-download/windows10

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3 REPLIES 3

‎10-21-2019 07:42 PM

HP Recommended

Hi:

 

Your model is not supported by the HP cloud recovery tool, or the info link would be listed on your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/8499302/model/878...

 

Your options would be to order a recovery kit (last line on the above link), or reinstall W10 for free using the Microsoft media creation tool to create a bootable 8 GB W10 USB installer.

 

https://www.microsoft.com/en-us/software-download/windows10

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‎10-21-2019 08:03 PM

HP Recommended

Thanks. Paul. Probably time for a new HP laptop.

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‎10-21-2019 09:25 PM

HP Recommended

You're very welcome.

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