• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP ENVY 15-as100nx
Microsoft Windows 10 (64-bit)

Hi

 

the first Issue :  I have a n issue with all windows universal apps and also the windows store app as it's immediately crash and disabler after I clicked the icon.

Steps taken : 

1-i have followed some guides online to reset cash files for windows apps and store app which mainly used some command lines or PowerShell and finally noting solve my issue.

2-i have rested the laptop with the option which removed everything in the windows installed partition , this gives me a fresh new windows with same original issue which shouldn't be the case as this is a factory recovery which I expect to get like brand new laptop installation.

3- I have burned an windows ISO file which downloaded through windows media creator tool and that solver the issue.

 

the question and main issue. why factory reset is giving my a new windows which not functioning properly?
how can this be solved ?

if not why HP wasting that space on the SSD or HDD if it is not going to work and i have to install it manually and also download all the drivers and other staff??

 

1 REPLY 1
HP Recommended

@scropion86,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with HP ENVY 15-as100nx, Laptop wherein the windows universal apps keep crashing.

 

This issue could occur if the windows firewall is blocking it

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Issues with Apps in Windows 10

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.