• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
elitebook 835 g8

I install a notebook Elitebook 835 G8 (1W3K3AV) with our image. After installation, I launch HP Image Assistant.

After rebooting, a blue screen appears:

Stop Code: System Service Exception

Cause of error: amdfendr.sys

5b98c301-d7ff-40fb-a11e-efe9602a3a7d.jpg

 

Then comes the message DMA Protection:

 

1-DMA new.JPG

 

Then again, the blue screen:

Stop Code: System Service Exception

Cause of error: amdfendr.sys

 

2-Bluescreen new.JPG

and then a recovery window with the error code: 0xc0000001.  

 

3-Recovery new.JPG

 

If I don't update the AMD graphics card driver, then the error does not occur.

The error occurs with us with all AMD notebooks (835 G8, 845 G8 and 855 G8). With other models, we don't have the problem.

 

Can you help me with this problem?

 

 

 

 

 

1 REPLY 1
HP Recommended

Did you ever find a solution? I'm having the same blue screen when updating the AMD graphics driver using HPIA on HP ZBook 15u G5

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.