• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-07-2025 12:44 PM

HP Recommended
Product: HP EliteBook 840 G7 Notebook PC

Good afternoon, colleagues, I have a serious problem with my laptop, recently the laptop does not allow the operating system to run, as it is, only the keyboard and fans turn on if it has a power source (Charger or Battery), but it cannot be turned off, I had to resort to removing the battery to turn it off.

When turning on, only the Shift key turns on for 3 seconds and then the fan starts to run at maximum, the LED of the f5 and f8 keys stays orange and if the charger is connected, the Charging LED keeps flashing in Orange

I have already reset BIOS, changed the RAM and cleaned the components, but nothing works, it does not even allow me to enter the BIOS update option with Windows + B because it simply does not run anything from the Operating System

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.