• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-22-2014 10:23 PM - last edited on ‎07-24-2014 02:10 PM by Retired

HP Recommended

Hi,

Can you assist with a BIOS password reset on a HP Elitebook 8470p

serial number: [edited Serial Number by Moderator]?

 

Thanks in Advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2014 03:06 PM - edited ‎07-23-2014 06:46 PM

HP Recommended

Thanks but did not work unfortunately.

 

Have logged a case with HP, response below, awaiting reply:

 

Hi,

Below are the steps to create the USB Bootable USB Drive and use the HPREADID to get the INFO.TXT file.

You need to create the USB boot device and run the HP ReadID from the USB Boot device. Below are the step by step instruction to get the required info.

  1. Connect  a USB device to the USB on the computer
  2. Run the Application HPUSBFW.EXE

 

             

 

  1. Ensure  “Device”  >>” File System “ : FAT 32 and >> “ Volume Label” is  populated as seen in the above image.
  2. Select /Check mark the option  >> Create a DOS Startup disk
  3.  Select  the Browse Option  and Locate the Extracted file USB Boot >> DOS Files in the system.
  4. Select Okay  and select the start button
  5. Click on  the “ Yes “ Option to format the USB drive  (* Note All existing data  on the USB drive will be lost )

 

 

  1. USB disk will start with message  “ Formatting the device”  ( * Note : This Process will take couple of minutes )

 

 

  1. You Should  see a  Format completed Successfully  Message

 

               

 

  1.  Click on the Close  button to exit of the application.

 

  1.  Now copy the P32015_hpreadid.exe file from the  desktop screen to the USB drive.

 

  1.  Connect the USB device  to the system  and  power up the unit .

 

  1. Press the Esc key on the keyboard to  bring up the STARTUP MENU

 

               

  1. Then select the F9 option to bring up the  BOOT MENU OPTION

 

                  

 

  1.  Select the  USB HARD DISK DRIVE and press enter

                

  1. You  Should See a C:\ Prompt.
  2.  Enter the following command  at C:\ Prompt
  3. C:/HPREADID.exe press enter to get the information to be displayed on screen
  4. C:/HPREADID.exe>info.txt and press enter – T his will save the file on the USB stick as info.txt
  5.  Request to Email  us with the Info.txt file for further action on the  Issue.

 

Once you have the info.txt file, please send us the same as an attachment. Please let me know if you need further assistance on the case.

 

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎07-22-2014 10:54 PM

HP Recommended

Hi,

 

Please do not post s/n of your machine on the internet. Elitebook machines use different codes but please try (all lower cases):

 

    e9lv1gofq0   (3rd char is lower case of L, 5th char is number 1 and last char is a zero).

 

Regards.

 

   

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-23-2014 07:05 AM

HP Recommended

Pine.

 

There are no master password generators for ProBooks or EliteBooks.

 

You will need to contact HP.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html?jumpid=reg_r1002_usen_c-001_title_r0003

 

Or look at this link.

 

http://forums.mydigitallife.info/threads/49497-HP-Probook-Elitebook-BIOS-Password-Reset-Utility

 

Or replace the BIOS chip.

 

 http://www.ebay.com/itm/HP-Elitebook-8470p-8470w-8570p-8570w-8770w-Programmed-Bios-Chip-No-Password-...

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

Was this reply helpful? Yes No

‎07-23-2014 03:06 PM - edited ‎07-23-2014 06:46 PM

HP Recommended

Thanks but did not work unfortunately.

 

Have logged a case with HP, response below, awaiting reply:

 

Hi,

Below are the steps to create the USB Bootable USB Drive and use the HPREADID to get the INFO.TXT file.

You need to create the USB boot device and run the HP ReadID from the USB Boot device. Below are the step by step instruction to get the required info.

  1. Connect  a USB device to the USB on the computer
  2. Run the Application HPUSBFW.EXE

 

             

 

  1. Ensure  “Device”  >>” File System “ : FAT 32 and >> “ Volume Label” is  populated as seen in the above image.
  2. Select /Check mark the option  >> Create a DOS Startup disk
  3.  Select  the Browse Option  and Locate the Extracted file USB Boot >> DOS Files in the system.
  4. Select Okay  and select the start button
  5. Click on  the “ Yes “ Option to format the USB drive  (* Note All existing data  on the USB drive will be lost )

 

 

  1. USB disk will start with message  “ Formatting the device”  ( * Note : This Process will take couple of minutes )

 

 

  1. You Should  see a  Format completed Successfully  Message

 

               

 

  1.  Click on the Close  button to exit of the application.

 

  1.  Now copy the P32015_hpreadid.exe file from the  desktop screen to the USB drive.

 

  1.  Connect the USB device  to the system  and  power up the unit .

 

  1. Press the Esc key on the keyboard to  bring up the STARTUP MENU

 

               

  1. Then select the F9 option to bring up the  BOOT MENU OPTION

 

                  

 

  1.  Select the  USB HARD DISK DRIVE and press enter

                

  1. You  Should See a C:\ Prompt.
  2.  Enter the following command  at C:\ Prompt
  3. C:/HPREADID.exe press enter to get the information to be displayed on screen
  4. C:/HPREADID.exe>info.txt and press enter – T his will save the file on the USB stick as info.txt
  5.  Request to Email  us with the Info.txt file for further action on the  Issue.

 

Once you have the info.txt file, please send us the same as an attachment. Please let me know if you need further assistance on the case.

 

Was this reply helpful? Yes No

‎07-24-2014 02:11 PM

HP Recommended

Hi @Pineula ,

 

Thank you for visiting the HP Support Forums. I needed to edit your post and remove the Serial Number. In accordance with our Rules of Participation:

Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.

If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.

Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.

Thank you
George

I work for HP
Was this reply helpful? Yes No

‎10-19-2016 08:57 AM

HP Recommended

how to remove bios password in 8470p

@REO51ST wrote:

Pine.

 

There are no master password generators for ProBooks or EliteBooks.

 

You will need to contact HP.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html?jumpid=reg_r1002_usen_c-001_title_r0003

 

Or look at this link.

 

http://forums.mydigitallife.info/threads/49497-HP-Probook-Elitebook-BIOS-Password-Reset-Utility

 

Or replace the BIOS chip.

 

 http://www.ebay.com/itm/HP-Elitebook-8470p-8470w-8570p-8570w-8770w-Programmed-Bios-Chip-No-Password-...

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

@REO51ST wrote:

Pine.

 

There are no master password generators for ProBooks or EliteBooks.

 

You will need to contact HP.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html?jumpid=reg_r1002_usen_c-001_title_r0003

 

Or look at this link.

 

http://forums.mydigitallife.info/threads/49497-HP-Probook-Elitebook-BIOS-Password-Reset-Utility

 

Or replace the BIOS chip.

 

 http://www.ebay.com/itm/HP-Elitebook-8470p-8470w-8570p-8570w-8770w-Programmed-Bios-Chip-No-Password-...

 

REO

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.



Was this reply helpful? Yes No

‎08-18-2019 06:02 AM

HP Recommended

Please i have forgotten my bios Administrator password so please help me to reset it

Was this reply helpful? Yes No

‎08-18-2019 12:18 PM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.