HP Envy 360 laptop randomly crashes

[muji2255]

My laptop HP envy has been crashing randomly without a blue screen. I got this laptop in 2019. It ran perfectly fine for 4+ years without any issues until it's battery had no more capacity. The battery totaled after more than 4 years and couldn't hold onto charge. After the battery gave up my laptop randomly started to crash and mostly crashed when running heavy programs. Then I got the battery replaced with another OEM HP battery but this couldn't resolve the main issue. The laptop crashes just out of the blue and even though it doesn't crash on heavy programs but crashes randomly more frequently. The new battery seems to be functioning as it should as well as the laptop. Sometimes the laptop crashes and once rebooted it shows a black screen and it's caps lock key starts blinking. 

[Irfan_06]

Hi @muji2255,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support