• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-03-2021 02:12 PM

HP Recommended
Product: HP Envy 360x Convertable
Operating System: Microsoft Windows 10 (64-bit)

Resetting my laptop to factory specs.

Tried to use the Recovery Tool and wipe everything.

Got stuck updating windows at 64% constantly rebooting.

I think maybe the Restore Partition data is corrupted; maybe?

Want to use HP Cloud Recovery Tool, but it's asking for the Product ID; which I don't have.

I have the Serial Number and the Product Number, but neither will get recognized by the tool's "gatekeeper".  So annoying!!

How do I solve the 64% problem, or the missing Product ID to use the Cloud Tool?

Thanks.

Cheerz.

1 REPLY 1

‎10-03-2021 02:19 PM

HP Recommended

@bitAuthor 

 

Please use the following way to find out the model/product of your machine


                     https://support.hp.com/us-en/document/c00033108


Product ID should be AAAAAAA#AAA for example

 

pid.png

You need 7 characters before #.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.