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bitAuthor
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Message 1 of 2
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HP Envy 360x Cloud Recovery Tool Product ID?

HP Recommended
HP Envy 360x Convertable
Microsoft Windows 10 (64-bit)

Resetting my laptop to factory specs.

Tried to use the Recovery Tool and wipe everything.

Got stuck updating windows at 64% constantly rebooting.

I think maybe the Restore Partition data is corrupted; maybe?

Want to use HP Cloud Recovery Tool, but it's asking for the Product ID; which I don't have.

I have the Serial Number and the Product Number, but neither will get recognized by the tool's "gatekeeper".  So annoying!!

How do I solve the 64% problem, or the missing Product ID to use the Cloud Tool?

Thanks.

Cheerz.

1 REPLY 1
banhien
Level 19
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Message 2 of 2
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HP Recommended

@bitAuthor 

 

Please use the following way to find out the model/product of your machine


                     https://support.hp.com/us-en/document/c00033108


Product ID should be AAAAAAA#AAA for example

 

pid.png

You need 7 characters before #.


Regards.

BH
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