• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-23-2020 03:34 PM

HP Recommended
Product: HP Envy Laptop 17m-ce0xx
Operating System: Microsoft Windows 10 (64-bit)

My laptop is not recognizing that there is a camera at all. Attached you will find the screenshot that I took of my device manager and you can see that I have no camera anywhere. Please help. Capture.PNG

1 person had the same question
3 REPLIES 3

‎03-23-2020 03:51 PM

HP Recommended

Hello @Funkyfiddlestix,

 

Please check if the solution mentioned here works.

 

Please let me know if that helps or not and if it does, please Accept as Solution.

 

Kind regards,

Eddy 

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎03-23-2020 04:10 PM

HP Recommended

Thank you! Yes now my computer recognizes the camera. I still cannot open the camera. I am thinking I have a problem opening apps in general. I can click on "camera" and nothing happens. I am not sure what the problem is but I am at least relieved to see that the camera is being recognized by the laptop. I feel slightly foolish that there was an actual button on the side. 

Was this reply helpful? Yes No

‎03-23-2020 11:41 PM

HP Recommended

Hmm alright.

 

Can you try restarting the laptop and see what happens? Nothing's physically obstructing the webcam - correct?

 

Furthermore, do you have any other applications that you can use to test out the webcam? For example, Skype?

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.