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Locked

‎03-10-2021 04:24 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Recently updated my system and evidently Bitlocker is automatically enabled on WIndows 10 devices.  I don't have the recovery key, and I never set it up with Microsoft.  Essentially the key is lost and Iwill not be able to recover the laptop so I want to just reimage the laptop to the factory settings.

 

1. Can I boot to a Windows 10 bootable USB and reformat the drive?

 

2. Is there an HP Envy image I can download to get all the drivers and applications that come default on the HP Envy laptop? 

 

3. Will I need a new HD if 1 and 2 are not possible?

1 REPLY 1

‎03-13-2021 07:37 AM

HP Recommended

@cj_aloha

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,  

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings.   

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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