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cj_aloha
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HP Envy Laptop Locked / Encrypted w/ Bitlocker

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HP Envy
Microsoft Windows 10 (64-bit)

Recently updated my system and evidently Bitlocker is automatically enabled on WIndows 10 devices.  I don't have the recovery key, and I never set it up with Microsoft.  Essentially the key is lost and Iwill not be able to recover the laptop so I want to just reimage the laptop to the factory settings.

 

1. Can I boot to a Windows 10 bootable USB and reformat the drive?

 

2. Is there an HP Envy image I can download to get all the drivers and applications that come default on the HP Envy laptop? 

 

3. Will I need a new HD if 1 and 2 are not possible?

1 REPLY 1
Echo_Lake
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Message 2 of 2
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@cj_aloha

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,  

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings.   

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
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ECHO_LAKE
I am an HP Employee

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