02-10-2013 01:41 PM
HELP...brand new ENVY dv6 with Windows 8 hangs on restart. Restart required because update to McAfee security SW update. The rotating circles go for a long time, then the screen turns dark (but glowing) mouse pointer wil show if mouse is moved, but nothing else. Can't enter safe mode any more on this stupid Windows 8, can't really do anything.
02-11-2013 03:42 PM - last edited on 02-22-2017 01:21 PM by OscarFuentes
- HP PCs - How to Change or Reset Password (Windows 10)
- Downloading or Updating Software and Drivers for HP Computers
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)