HP Envy laptop starts, but shows black screen

[Rishie_2024]

HP Envy laptop starts, but shows black screen? 
Before I didn’t update on time some BIOS update I guess, that’s why I have this problem maybe? 
Please help! 

[Nal_NR]

Hi @Rishie_2024

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the black screen. 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc

Meanwhile, let's try a few steps. 

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.
• NOTE: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.
• Otherwise, continue with the troubleshooting procedures in this document.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.