HP Envy x360 16-ac0011na Convertible Touchscreen Laptop – Core™ Ultra 5, Silver with Pen

[ShantiPrem]

HP Envy x360 16-ac0011na Convertible Touchscreen Laptop – Core™ Ultra 5, Silver with Pen

I bought this, with in a 3 months time it develop issues; computer gets tunred off.

I contacted HP support team, sent laptop to fix but they could not fix the issue. I left out with a faulty laptop.

Still under warranty!

Boycutt HP!

[Hawks_Eye]

Hi @ShantiPrem 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[ShantiPrem]

Hello

How can I file a formal complaint?

Thx

[Garp_senchau]

@ShantiPrem Welcome to HP Support Community,

Thank you for posting your query.

I'm really sorry to hear about the issues you've been experiencing with your HP Envy x360. I understand how frustrating that must be, especially since it's still under warranty.

In order to look into this further and assist you with resolving the problem, could you please share your case ID with me via private message? This will help me assist you better.

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,