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Tutor
Posts: 13
Member Since: ‎09-13-2013
Message 1 of 9 (998 Views)
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HP G62-357CA Recovery Disk Error code OxeOef000e

[ Edited ]

I am trying to recover my HP notebook G62-357 and when I am on the second disk it is giving me the following error. Can anybody please help.

"Recovery Manager could not restore your computer using the factory image. Please contact HP Support.

Error code : OxeOef000"

I am using Windwos 7 operting system, and these recovery disk are the original ones came with the system, were never opened or used, so I do not think any issue with the CDs itself.

 

Just so you know I am out of the warranty, so can't call HP. Any help is appreciated.

Thanks

Accepted Solution

Re: HP G62-357CA Recovery Disk Error code OxeOef000e

Anytime!

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Provost
Posts: 88,228
Member Since: ‎07-13-2010
Message 2 of 9 (988 Views)

Re: HP G62-357CA Recovery Disk Error code OxeOef000e

Hi:

 

I won't be able to help you with getting the recovery disks to work, but if you can still read all 25 characters of the W7 product key on the bottom of your notebook, you can make your own plain W7 installation media and use that to get your notebook back up and running, if you can't sort out the recovery disk problem.

 

Here's how to do that when you don't have W7 installation media.

 

Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link  below. You need a DVD or a 4 GB flash drive to use the USB method of compilation.

 

Use the 25 character windows 7 product key to activate your installation.

 

http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html

 

Then go to the PC's support and driver page to install the drivers you need.

 

Link to the W7 ISO file downloads is below. Download the applicable version of Windows 7 that is on your product key (Home Premium, Pro, or Ultimate).

 

http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

Tutor
Posts: 13
Member Since: ‎09-13-2013
Message 3 of 9 (984 Views)

Re: HP G62-357CA Recovery Disk Error code OxeOef000e

Thanks Paul it does make sense. I wish somebody from HP take note of this & resolve their own mess. I will try & let you know.

Tutor
Posts: 13
Member Since: ‎09-13-2013
Message 4 of 9 (983 Views)

Re: HP G62-357CA Recovery Disk Error code OxeOef000e

Paul, one question. I went into digital river to check the download & there are 2 W7 HP version for x86 & x64 (bit I guess), how do I know which one is right for me?

Provost
Posts: 88,228
Member Since: ‎07-13-2010
Message 5 of 9 (979 Views)

Re: HP G62-357CA Recovery Disk Error code OxeOef000e

You're very welcome.

 

I would download the SP1 Media Refresh ISO file for the version of Windows 7 you need.

 

If your notebook came with W7 64 bit (which I think it did), you want the file listed x64.

 

x86 is the 32 bit version.

Tutor
Posts: 13
Member Since: ‎09-13-2013
Message 6 of 9 (977 Views)

Re: HP G62-357CA Recovery Disk Error code OxeOef000e

Thank you so much Paul

Provost
Posts: 88,228
Member Since: ‎07-13-2010
Message 7 of 9 (970 Views)

Re: HP G62-357CA Recovery Disk Error code OxeOef000e

Anytime!

Tutor
Posts: 13
Member Since: ‎09-13-2013
Message 8 of 9 (953 Views)

Re: HP G62-357CA Recovery Disk Error code OxeOef000e

Hi Paul, I am still lookin for another machine to create the W7 DVD/USB, ASA I get one I will post the result & will get you the credit as well. thanks

Student
Posts: 1
Member Since: ‎06-10-2015
Message 9 of 9 (568 Views)

Re: HP100b Recovery Disk Error code OxeOef000e

[ Edited ]

Paul i am getting the same code from the recovery disc i just got from hp my machine is a hp100b wd hard drive wd500aakx, my errror is at disk 2 31% done but quits & says to contact hp msupport with oxeoef000e is my hd fryed?

 

thanks ltp2568

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