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‎10-16-2025 02:53 AM - edited ‎10-16-2025 03:03 AM

HP Recommended
Product: HP Pavilion Laptop PC 14-dv0000 (9WF41AV)

I am writing to express my concerns regarding my ongoing service case (#XXXX4646) related to my laptop, which has been open for over a month.

After the service engineer replaced the motherboard, the operating system was not reinstalled, and unfortunately, the original issue remains unresolved. I have reached out to HP support multiple times, and while another engineer visited to install the OS, the problem persists.

Additionally, I have found it challenging to connect with the CSS Service Head, as responses seem to be sporadic, whether through email or voice messages. This has added to my frustration, as my laptop is still under warranty, TVS partered with HP has sent a quotation for new MB. However as my Laptop is under warrenty I denied to pay and the issue has not been addressed.

 

The ongoing issues are impacting my children’s ability to attend online tuition and complete their school projects.

 

I kindly request that higher management intervene to expedite the resolution of this matter. Your assistance in ensuring my laptop is fully operational would be greatly appreciated, as it is crucial for my children’s education.

 

Thank you for your attention to this matter. I look forward to your prompt response.

Reply
1 REPLY 1

‎10-19-2025 02:19 AM

HP Recommended

Hi @Faliha 

 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.
Reply
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