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am1re
Level 3
34 24 0 10
Message 1 of 14
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HP OMEN 2016 THROTTLING ISSUE | BIOS | FPS DROPPS | FREEZES | 150w adapter

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HP Omen 17-w033dx
Microsoft Windows 10 (64-bit)

I created this topic because i need an update for bios for hp omen laptop. I hope developers will see this topic and will fix the problem in the new version of bios (F.09 Rev.A).

I have had throttling at normal temperature, core frequency reached 0.8 ghz and fps in games dropped:smileyfrustrated:. 

I installed F.05 Rev.A bios and it solved my problem, but it still throttling stable and f.05 bios have issue with keyboard and slow read speed, so i need 150w adapter as a solution.

 

Please, make an update for bios to fix the problem without any performance hit or give us 150w adapter for free. :HeartEyes:

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A4Apollo
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Message 2 of 14
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Hey there! @am1re

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand that temperature reaches OTP (over temperature protection), the CPU will throttle and the computer exhibits limited CPU/GPU performance.

 

I have checked the records and found a service advisory which tells us to update BIOS to F.09 which you are already running on your PC.

 

Another workaround is checking with 150w adapter instead of using a regular adapter.

 

Advisory recommendation- When the customer encounters the battery drain or fps drop when playing heavy loading games, advice to the customer to upgrade to the latest BIOS and provide a 150W adapter to the customer to improve computer performance.

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

 

 

 

 

A4Apollo
I am an HP Employee

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Resolv_S
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Hello@am1re,

 

I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


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"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

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am1re
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Message 4 of 14
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General Maintenance and Service Guide for hp omen laptops says that 150w only for gtx 965m, why I got 120w instead of 150w adapter? So far no one has contacted me 😕

1.png

am1re
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am1re
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This post about extent of the problem. Now I just gather all in a heap.

 

First part:

 

Forum:

  • Topics in the english forum:
  1.  http://h30434.www3.hp.com/t5/Gaming-Notebooks/Random-FPS-drop-in-game-multiplayer/td-p/5853921
  2.  http://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-Overheating-and-dropping-max-CPU-freq/td-p/577...
  3. http://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-Keeps-Droping-down-to-low-FPS/td-p/5841126
  4. http://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-OMEN-Framerate-issues/td-p/5867707
  5. http://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-OMEN-freezing-issues/td-p/5881284
  6. http://h30434.www3.hp.com/t5/Gaming-Notebooks/Freezing-Lagging-FPS-Drops-Workaround-Solution-HP-Omen...
  7. http://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-laptop-Model-17-w033dx/td-p/5683302
  8. http://h30434.www3.hp.com/t5/Gaming-Notebooks/Updated-BIOS-are-flawed-on-17-w033dx-possibly-others/m...
  9. http://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-OMEN-Framerate-issues/td-p/5867707
  10. http://h30434.www3.hp.com/t5/Gaming-Notebooks/Issues-with-Gaming-FPS/td-p/5927633
  11. http://h30434.www3.hp.com/t5/Gaming-Notebooks/Games-slow-down-even-when-charging-gaming-laptop/m-p/5...
  12. http://h30434.www3.hp.com/t5/Gaming-Notebooks/Just-bought-an-HP-Omen-laptop-today-games-very-laggy/m...
  13. http://h30434.www3.hp.com/t5/Gaming-Notebooks/FPS-Drops/m-p/5772916/highlight/true#M2566
  14. http://h30434.www3.hp.com/t5/Gaming-Notebooks/My-Omen-is-acting-seriously-weird-and-I-would-like-som...
  15. http://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-15-Huge-FPS-Drops/m-p/5232836/highlight/true#M...
  • Topics im german forum:
  1. http://h30492.www3.hp.com/t5/Notebook-Hardware/Framedrops-mit-HP-OMEN/m-p/422552/highlight/true#M390...
  2. http://h30492.www3.hp.com/t5/Notebook-Hardware/HP-OMEN-17-W031NG-FPS-Drops-in-Spielen-bekanntes-Them...
  3. http://h30492.www3.hp.com/t5/Notebook-Hardware/HP-Omen-17-Grafikprobleme/m-p/426921/highlight/true#M...
  4. http://h30492.www3.hp.com/t5/Notebook-Hardware/St%C3%A4ndige-FPS-Einbr%C3%BCche/m-p/418316/highlight...
  5. http://h30492.www3.hp.com/t5/Notebook-Betriebssysteme-und-Software/FPS-Einbr%C3%BCche-nach-kurzer-Ze...
  6. http://h30492.www3.hp.com/t5/Notebook-Betriebssysteme-und-Software/Fps-Drops/m-p/427866/highlight/tr...
  • Topics in french forum:
  1. http://h30478.www3.hp.com/t5/Ordinateurs-portables-Affichage-et-graphiques/HP-Omen-17-Baisse-de-FPS/...
  2. http://h30478.www3.hp.com/t5/Ordinateurs-portables-Affichage-et-graphiques/hp-omen-17-probleme-FPS/m...
  3. http://h30478.www3.hp.com/t5/Ordinateurs-portables-Affichage-et-graphiques/hp-omen-Chute-de-fps-cons...
  • Other hp forums
  1. Mexican - http://h30467.www3.hp.com/t5/Hardware-para-notebooks/LAG-HORRIBLE-HP-OMEN-2017/m-p/753283/highlight/...
am1re
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34 24 0 10
Message 7 of 14
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FPS DROPS Limitar la CPU al 80% aparentemente solucionó el problema
Fps dropsLimitar la CPU al 80% aparentemente solucionó el problema
am1re
Author
Level 3
34 24 0 10
Message 8 of 14
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SOS!!! Someone can transmit hp in Ukraine that I need to replace the adapter?
 

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am1re
Author
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Message 9 of 14
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Are you kidding me?? How long must i wait ???!!!!!!!! 1k **bleep**ing dollars for this laptop and as a result it is impossible to play! HP is not responsible company !  

 

Look at this throttling, laptop new from the box has throttling! 79m_pQa-VIQ[1].jpg

 

When I replace the adapter ?? Hello

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The_Fossette
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Message 10 of 14
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I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

The_Fossette
I am an HP Employee

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