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HP Omen 15 Laptop randomly shuts down and restarts.

HP Recommended
OMEN by HP 15-dh0002nj
Microsoft Windows 10 (64-bit)

Hello there, the product I own is OMEN by HP 15-dh0002nj
GPU: Nvidia GeForce RTX 2080 

CPU: Intel(R) Core(TM) i7-9750 CPU @ 2.60GHz  2.59GHz

 

The product is new, I have him for almost a year now.

Problem started today, it randomly shuts down mostly when I enter a game, specifically in this case its Heroes of the Storm, as I click on play and the game loads up, my laptop just goes black, and randomly restarts without any further announcement nor any error code.

It also happened twice when I did not play any game, just browsing the internet.
The Laptop itself is not hot when I touch it.

I just updated the BIOS, and it still happens after the update. 
What should I do, has anyone already had this problem before, is it a known problem?

3 REPLIES 3
HP Support Agent
HP Support Agent
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@shaniZ1

 

I reviewed your post and I understand that the computer is shutting down randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the graphics driver from the below link and check if it helps.

 

Intel: https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111618.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111538.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Will try and let you know

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HP Support Agent
HP Support Agent
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@shaniZ1

 

Thank you for the update.

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

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