Hello there, the product I own isOMEN by HP 15-dh0002nj GPU: Nvidia GeForce RTX 2080
CPU: Intel(R) Core(TM) i7-9750 CPU @ 2.60GHz 2.59GHz
The product is new, I have him for almost a year now.
Problem started today, it randomly shuts down mostly when I enter a game, specifically in this case its Heroes of the Storm, as I click on play and the game loads up, my laptop just goes black, and randomly restarts without any further announcement nor any error code.
It also happened twice when I did not play any game, just browsing the internet. The Laptop itself is not hot when I touch it.
I just updated the BIOS, and it still happens after the update. What should I do, has anyone already had this problem before, is it a known problem?
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