• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-13-2021 05:45 AM

HP Recommended
Product: Omen by HP-dc1085ur
Operating System: Microsoft Windows 10 (64-bit)

Hello, I was installing windows 10 64bits version from May, I guess the latest one, and it keeps insisting there is media driver missing, tried with different USB drivers, different ports, tried downloading drivers but it seems I don't get the right driver.

 

Can anyone help with that?

 

Thanks.

3 REPLIES 3

‎11-13-2021 07:56 AM

HP Recommended

In 99% of the cases the install.esd is damaged . So try to create a new "Media Creation Tool"

Was this reply helpful? Yes No

‎11-13-2021 01:13 PM

HP Recommended

Can you tell me where to get that tool? Thanks.

Was this reply helpful? Yes No

‎11-14-2021 02:08 AM

HP Recommended

If you google for Media Creation Tool  you find the right  tool for your countrysetting in the MS-Downloadcenter. It has been updated recently and the 21H2 (including November update) should be uploaded in the next days.  Right now you get the 19043.1288 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.