HP Omnibook 5 screen failure after 17 days

[Neverever-again]

Screen failure with less than 12 hours usage. Spent countless hours with the online support center troubleshooting, providing proof, remote support , restarting from a cloud...everything. They want you to do the troubleshooting work for them instead of a tech doing it. HP support techs misleading me and making it hard for me to follow through. HP should simply repair the problem or give me a new laptop but this process has been going on for a week now. Still waiting for a call from a supervisor who according to the tech is going to tell me i cannot return the lemon laptop I bought. 

[Hawks_Eye]

Hi @Neverever-again 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I need some information to assist you better, however these details cannot be shared in public due to privacy concern.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye