HP Pavilion 13.5 randomly shut off and won’t turn on

[Hayls5]

I was using my HP pavilion 13.5 inch laptop (model 14-bf108ca) and it randomly shut off and now won’t turn back on. I’ve tried doing a hard reset 3 times and nothing has changed. Any idea how to fix it? I need it for work purposes and would hate to have to buy a new laptop.

[praveen196]

@Hayls5 Welcome to HP Community!

I understand that the HP Pavillion laptop randomly shutdown.

Do not worry. I will try to fix the issue.

Please capture the error code or message on the blue or black screen if it appeared before the computer turned off automatically, I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix: 

• In Windows, search for and open View advanced system settings. 

• In the Advanced tab, under Startup and Recovery, click Settings. 

• Under System Failure, remove the checkmark next to Automatically restart, and then click OK. 

• Restart the computer to apply the change. 

• The computer no longer restarts automatically when a blue screen error occurs. 

For more details: click here 

 However, if the computer shuts down and the lights on both the power button and the charger port turn off, 

you may need to try with an alternate power adapter and reseat the battery before you try using it again 

And if the issue persists, please Contact HP as this could be a hardware failure. 

Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!