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‎07-13-2022 04:10 PM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0096wm
Operating System: Microsoft Windows 11

Device name LAPTOP-1BIMDM3H
Processor Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz
Installed RAM 8.00 GB (7.84 GB usable)
Device ID F5516818-A102-4F4E-8320-DF21F6132AB2
Product ID 00325-81760-40480-AAOEM
System type 64-bit operating system, x64-based processor
So I play a ton of Apex, yesterday evening I was easily running the game at 80+ frames, I boot up today and I'm hardly getting above 10 FPS.

My graphics driver and windows are up to date. I've tried the cliche restarting it, I went and checked the NIVIDIA control panel and it all looks to be correct, but EVERY game I now own is completely unplayable. Even google chrome and discord take significantly longer to open up and run, my CPU isn't maxing out so I'm not quite sure what's going on. I've been working to troubleshoot this for about 5 hours now and would GREATLY appreciate any advice or help to get it working once again!

Category:
1 REPLY 1

‎07-13-2022 10:23 PM

HP Recommended

Hello @MildlyAndy 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Your are running windows 11 that is not officially tested and certified by HP, but let's continue ...

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.55 Rev.A23.4 MBJun 5, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Install/Update

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A56.1 MBJun 30, 2021Download

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A7.1 MBNov 27, 2020Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.A17.3 MBNov 27, 2020Download

Intel Serial IO Driver

30.100.2020.7 Rev.A1.2 MBNov 27, 2020Download

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.5241 Rev.A727.7 MBNov 27, 2020Download

 

(3) Install/Update SSD firmware ( if the device isn't detected continue ... )

Intel Solid State Drive (SSD) Firmware Update

Intel SSD FW Rev.A13.5 MBAug 14, 2020Download

SSSTC SSD Firmware Update

L184 Rev.A1.7 MBJun 14, 2022Download

 

(4) Reboot

 

(5) Optimize Cooling by software settings

https://www.youtube.com/watch?v=4xAu4z5t7LE

 

(6) Please report your results

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