HP Pavilion Laptop 15z-cw100, AMD Ryzen 5, Replaced failed SSD with Crucial P3 Plus

[CaptainCaveman2]

SSD module failed in my HP Pavilion Laptop mode 15z-cw100 with Ryzen 5. I replaced the module with a Crucial P3 Plus 1TB PCIe 4.0 NVMe. I'm unable to install Windows 10 from ISO burned into USB stick. I continue to get prompted with a message saying that a required driver could not be found. I have updated the BIOS to the latest version. I have seen in the setup logs that the drive is recognized and a driver is loaded. I cannot determine what device Windows is complaining about not having a driver for. I can report that Linux Mint installs and runs flawlessly on this machine. This problem is a Windows problem.

Linux sees the device as NVME\VEN_C0A9&DEV_5421. Windows sees it the same way in its setup logs. I just need to identify what Windows wants so I can get past this step.

[Paul_Tikkanen]

The only suggestion I can offer would be to use the HP cloud recovery tool on another Windows PC to create a bootable USB recovery drive that will put the new NVMe SSD you installed to the notebook's 'out of the box' condition.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft store:

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the utility on another PC, the tool can't detect your notebook's product number which is uses to select the correct factory image from the cloud recovery tool database, you have to manually enter your notebook's product number in the tool's search window in order to proceed.

I don't know what your notebook's product number is but it should be one of the four listed at the link below.

HP PartSurfer

All 4 product numbers are supported by the software because I checked each of them.

You also have to add #ABA that is not shown to the product number.

For example:  5MU48AV#ABA