• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Hello community. Recently my laptop stop working suddenly and get turn off. When i open the laptop it start showing "Automatic window recovery" on screen but it stuck in that screen only. i was waiting but nothing happen. Then i watched some youtube video and try to self diagnose by  pressing f6/f12 etc and try advance troubleshoot option also. But problem remains same. In between laptop was start 1 time also but again within 5 min it gest turn off again. I did my best but result not come so i booked urban clap engineer. They took the laptop and told there is some issue in motherboard and they are trying to repair it for which they quote me 5200 rs. Now they told it is non repairable, you need to buy new mother board which cost 15,500 rs.  Now I am in middle of desert and don't know what to do ? 
I called to HP service center also and they told laptop which out of warranty and motherboard can't be replaced with new by HP company.  You need to repair in local market. 

KIndly help me or advice me.

Thanks 

1 REPLY 1
HP Recommended

Hi:

 

The 4U8D6AV product number is the general product number that covers many different individual product/model numbers as you can see from the list at the link below:

 

HP PartSurfer

 

Please let me know what the specific product number/model number of your notebook is.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.