cancel
Showing results for 
Search instead for 
Did you mean: 
scotiapc
New member
1 0 0 0
Message 1 of 2
179
Flag Post

HP Pavilion wont go past login

HP Recommended
HP Pavilion

I recently tried to start my HP Pavilion up and could not get past the login screen, it would allow me to put in password,  which had been turned off, but then nothing, it goes no further. I looked online for ways to check it and came across the System Extensive Test.  It has been running the test now for over one day 17 hours and still hasnt finished. The first line came up Processor Check : SOFTWARE ERROR. Wireless module, harddrive smart, harddrive short dst, have all passed. It continues to say check in progess for Harddrive long dst and Memory extensive check. Any ideas what may be wrong or what I should do? 41 hours of test time seems excessive to me. Thanks

16171116160703465354420452957166.jpg

Tags (1)
1 REPLY 1
WAWood
Level 16
Level 16
30,386 30,293 2,764 6,692
Message 2 of 2
Flag Post
HP Recommended

@scotiapc 

You're right about the time being excessive -- and memory tests tend to fail immediately or not at all.  So, it looks like the drive is failing and that is why the testing is taking so long. The drive would need to be replaced.

 

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205

--------------------------------

If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support:
https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation