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HP Pavilion wont go past login

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HP Pavilion

I recently tried to start my HP Pavilion up and could not get past the login screen, it would allow me to put in password,  which had been turned off, but then nothing, it goes no further. I looked online for ways to check it and came across the System Extensive Test.  It has been running the test now for over one day 17 hours and still hasnt finished. The first line came up Processor Check : SOFTWARE ERROR. Wireless module, harddrive smart, harddrive short dst, have all passed. It continues to say check in progess for Harddrive long dst and Memory extensive check. Any ideas what may be wrong or what I should do? 41 hours of test time seems excessive to me. Thanks


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You're right about the time being excessive -- and memory tests tend to fail immediately or not at all.  So, it looks like the drive is failing and that is why the testing is taking so long. The drive would need to be replaced.


Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link:


If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged:

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support:

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