HP Pavilion x360 Convertible Laptop PC 14-dh0740nd shuts down automatically when lifted or adjusted

[Mwangoda]

My laptop HP Pavilion x360 Convertible Laptop PC 14-dhxxx is only 9 months old however right now it turns off automatically when I am working especially when I lift or move it and when adjusting a screen in accordance of my sitting position. It charges well, does not shut down and restart rather shuts down completely until I turn it on.

[Betty0610]

@Mwangoda

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Mwangoda]

i am trying to contact the HP support in Gent Belgium but I can not find a store or team to help me can you help me with their addresses maybe since you are working at HP ?

[Betty0610]

Did you try calling the HP Support Team?

[LeahH8]

If I pick up or move my laptop the screen goes to black and starts flashing some pixels then shuts down..... it then automatically reboots.  I ran all fast diagnostics (hardward, software, video etc.) and everything has passed.   There must be a short or something?  but it happens if I move the keyboard (bottom) or if I move the screen (lid).    What else can I try?   

Also they "approved" certified HP dealers listed on HP site when I called said they are NOT HP certified ----so don't know how to even find a certified place to take a look.  

Any ideas of how to fix? another diagnostic to run?  or how to find a place to evalute or repair?