HP Pavilion x360 suddenly shuts down

[jenlian]

Hello! So i've been trying to find a solution to my x360 laptop. Yesterday, while i was typing in microsoft word for some school projects, it suddenly shuts down. I thought it ran out of battery but i perfectly remember it was fully charged! But i did try plugging the AC charger anyway but to no avail, nada... no lights or anything went on. If someone knows a solution, hopefully you can reply. I'm desperate right now and deadlines are next week already so without my laptop i cant do much so, help!!

[IT_WinSec · Accepted solution]

Hello,

Welcome to the HP Support forum. I am sorry about your issue. 

From what you describe, I understand that you are unable to start the computer now after it has shut down. Please, correct me if I did not understand you well.

You can review this HP official article about such issues you experience now. Follow carefully/strictly the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/us-en/document/c03515402

If you cannot find a solution in the above article, you will have to contact HP for further assistance to have the computer serviced. 

If nothing helps, you need to bring your computer (or ship it) for service to HP Authorized Service center where the technicians can check it onsite and fix it. If your computer is still under warranty or you do not know where such a center is located, please contact HP support

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

If you find my post and assistance helpful, please use the button to mark the topic as an accepted solution or give kudos. Do let me know if you face difficulties and if you need further help.

[jenlian]

Thank you for the reply! I really appreciate that and I'll be using those provided links for sure. I think I may know why it suddenly went off, and it's I think the fan was blocked and the air didn't circulate well. So I wonder if there is still a chance that my laptop will turn to normal?

Nevertheless, thank you for the help!

[IT_WinSec]

You are most welcome ! 🙂

If the fan was blocked somehow intentionally but now works fine (and if this was the reason for not starting up) - it might get back to normal now. Please, check the options in the article.