09-09-2016 11:09 PM
I am on Windows 10, and for the past couple months I have had booting/BSOD errors that usually give me "bad_system_config_info" and occasionally, "0xc000021a ". Sometimes, I have been able to boot in by accessing the UEFI settings, other times it seems like it just randomly decides to let me log in to my computer normally.
When I am able to login, I check for viruses and I haven't found any, as well as run commands like "sfc/scannow", "chkdsk", or "bootsect".
I am trying to recreate recovery media via the HP Recovery Manager, but each time I insert the empty flashdrive, the Recovery Manager suddenly crashes.
Please, any response to these combined issues would be greatly appreciated, I haven't been able to use this laptop regularly for months now.
09-13-2016 07:13 AM
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I understand that the Recovery Manager crashes when you try to create recovery media and you are getting a BSOD on startup. Sometimes by accessing UEFI you are able to load Windows. Sometimes it will boot normally. When you were able to access Windows you checked for viruses and malware, ran a sfc /scannow, "chkdsk", and"bootsect" commands without any change.
Did you upgrade from a previous operating system or was Windows 10 pre-installed? Here are links that I think will help:
Please let me know the outcome.
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