07-21-2016 11:26 PM
07-22-2016 11:56 AM
Allow me to welcome you to the HP forums!
I read your post about resetting your laptop and wanted to help.
Here's some information on the reset/recovery process: HP PCs - Performing an HP System Recovery (Windows 10) | HP® Customer Support
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
- HP PCs - How to Change or Reset Password (Windows 10)
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- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)