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08-25-2020 06:26 PM
I have a Spectre x360 laptop that suddenly stopped charging when using Spectre chargers. At first I thought the charger was faulty, but I bought a new charger today and it still won't charge. The odd thing is, my laptop will charge just fine if I use my friend's USB-C Macbook charger.
What's wrong with my computer? I have tried restarting it, reinstalling the battery drivers, checking for updates, running the battery diagnostic, everything. It just won't recognize Spectre chargers.
Please help, I'm taking online school and I need to be able to charge my computer to attend classes.
08-28-2020 11:02 AM
Welcome to HP Community
I have gone through your Post and would like to help
This seems to be an issue with the Charging Port since you already tried a different AC adapter and the USB Type-C port works
At this point I suggest you contact HP Support in your region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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