08-11-2019 04:23 PM
Sorry if I'm posting in the wrong place but not sure where to go exactly!
I've seen other people saying that they get a "support unavailable" message when trying to log a dispute over an expired warranty. And also about warranties with incorrect expiry dates. So both of these things seem to be pretty common with HP. And I've got these issues too. My laptop, which I purchased 15th September 2018 died a few days ago but the warranty was activated in June 2018 - 3 months before I had even bought it - and it expired in June 2019.
As for the laptop itself, after getting multiple blue screens and it rebooting itself it suddenly then just wouldn't boot up again beyond recovery. I tried various things including system restore and reset to factory settings and nothing has worked, there is always an error of some kind. Now I can't get beyond recovery mode and I can't dispute the fact that the warranty should not have expired yet either!
Can anyone help me?
08-11-2019 04:52 PM - edited 08-11-2019 04:53 PM
For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.
So the longer the PC sits somewhere before being purchased, the less time remains on the warranty.
Did you try the online warranty dispute process?
08-11-2019 05:17 PM
Yes, I have tried multiple times over the last 3 days but all I get is a message saying the service is temporarily unavailable. I've seen posts from other people on here going back over the last year or so that have had exactly the same issue, so the dispute process clearly doesn't work!
08-11-2019 07:24 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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