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- HP Support wont accept my product number

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06-07-2024 11:37 AM
Hello
I am trying to buy a new battery for my friends computer, but we have issues to find the correct model number,
When i go inside BIOS and enter the info from their inside HP Support its says invalid number
Productname HP PAVILION GAMING LAPTOP 16-a0xxx
Productnumber - G3JSKU9#ABA ( I also tried without #ABA)
Please help ?:)
06-07-2024 11:57 AM
Hi:
Enter the PC's serial number in the search window at the link below and you should get the correct model number and product number and the list of parts.
The entire 16-a0xxx model series uses the same battery as indicated in chapter 3 of the service manual.
Maintenance and Service Guide (hp.com)
Battery (3 cell, 52 Whr) L48495-005
Here is the parts list for one model sold in the USA as the one your friend has is.
As you can see, the battery part number is the same as the one listed in the service manual as are all of the others in the entire model series--some 50+ PC's.