-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
20
0
0
HP Recommended
I have reinstalled the Win10 using the HP Cloud Recovery Image. While the installation itself worked fine, HP Sure Runs shows erroneous behavior.
Messages in the Event Viewer (not in sequence):
HP Sure Run read invalid manifest data from BIOS.Error while sending the heartbeat
Key not valid for use in specified state.
at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)
at HP.HEP.Helper.RWLockWithFixedTimeout.ReadLockWithFixedTimeout[T](Func`1 readFn)
at HP.HEP.Bios.Wmi.HepAgentData.GetTpmAuthHep()
at HP.HEP.Core.HepSecureData.GetHeartbeatSecret()
at HP.HEP.Bios.Wmi.HepWmiInterface.SendHeartBeat(Byte[] manifestHashKey, BiosStatus& status, Boolean& checkPassed)HP Sure Run read invalid manifest data from BIOS.Error while sending the heartbeat
Key not valid for use in specified state.
at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)
at HP.HEP.Helper.RWLockWithFixedTimeout.ReadLockWithFixedTimeout[T](Func`1 readFn)
at HP.HEP.Bios.Wmi.HepAgentData.GetTpmAuthHep()
at HP.HEP.Core.HepSecureData.GetHeartbeatSecret()
at HP.HEP.Bios.Wmi.HepWmiInterface.SendHeartBeat(Byte[] manifestHashKey, BiosStatus& status, Boolean& checkPassed)The HP Sure Run Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.Unhandled Error
Key not valid for use in specified state.
at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)
at HP.HEP.Helper.RWLockWithFixedTimeout.ReadLockWithFixedTimeout[T](Func`1 readFn)
at HP.HEP.Bios.Wmi.HepAgentData.GetTpmAuthHep()
at HP.HEP.Core.HepSecureData.GetHeartbeatSecret()
at HP.HEP.Core.State.InitializeWorkingData()
at HP.HEP.Core.ServiceHandler.InitializeWorkingData()
at HP.HEP.Core.ServiceHandler.MainServiceWorkerThread(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
Furthermore, the notebook has initiate spontaneous sleeps. When I turn on the notebook, the BIOS offers me to turn off Sure Run.
Does anyone has similar issues or know how to fix it?
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
