HP - USB - 12/10/2018 12:00:00 AM - 49.0.4411.18331

[JohnPoon]

HP - USB - 12/10/2018 12:00:00 AM - 49.0.4411.18331 安装错误 - 0x80070103

[Kuroi_Kenshi]

Hi @JohnPoon,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Uninstall any previously installed USB drivers:

• Open Device Manager.
• Locate the USB drivers under Universal Serial Bus controllers.
• Right-click on each USB driver and select Uninstall device. Make sure to check the option to delete the driver software for this device if prompted.

Restart your computer:

• After uninstalling the drivers, restart your computer to ensure all changes take effect.

Download the latest USB driver:

• Visit the official HP Support website and navigate to the drivers download section.
• Enter your laptop model HP Spectre x360 Convertible Laptop PC 13-aw2000 to find the appropriate driver.
• Download the latest USB driver available for your system.

Install the downloaded driver:

• Locate the downloaded driver file and run the installation wizard.
• Follow the on-screen instructions to complete the installation.

Verify the installation:

• Open Device Manager again to ensure the USB drivers are installed and working correctly.
• There should be no yellow exclamation marks or error symbols next to the USB devices.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,