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‎05-31-2023 01:40 AM

HP Recommended
Product: HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T507AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi,

we have a some HP ZBook Power 15.6 in our company. 3 of them are giving a BSOD error almost every day.

I tried already to reinstall windows, upgrade all the drivers from HP, also installed the drivers with a driver booster, disable all the non microsoft services, did a sfc, dism. It happened even after a factory reset with only office installed on the pc. I even tried to install windows 11. I did a memory test, a stess test for the GPU, everything passed with no error. But then, randomly, it give the BSOD.

I insert the .dmp file in the BlueScreenView and it gave me:

Bug Check String: "KMODE_EXCEPTION_NOT_HANDLED"

Filename: ntoskrnl.exe

Address in stack: ntoskrnl.exe+460cd3

This on 3 computers. The others HP ZBook Power 15.6 have some problems with the wifi but not bsod.

Let me know that should I try.

Thanks

Immagine 2023-05-31 094001.png

 

 

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