HP chromebook 360 screen won’t wake up. Won’t power off either

[Mlrasnick]

I got this HP three weeks ago and maybe used it five times for school. Last night I opened it up, used it, but closed it, not on charger, without signing off. So it’s asleep. The light is flashing. I put it on charger. Tried the different suggested restarts, but the white power light on the side NEVER stops flashing, regardless of any tactic to turn it off. Black screen. Brightness is up

[Echo_Lake]

@Mlrasnick

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Chromebook Is Not Charging or Does Not Turn Ont:  https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!