• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-25-2019 09:00 PM - edited ‎04-25-2019 09:13 PM

HP Recommended
Product: HP Envy 15 x360 PC
Operating System: Microsoft Windows 10 (64-bit)

I have had this laptop for about 3 years with no issues, that I can recall. Now, all of a sudden my laptop is really slow and always crashes and the windows I have open are unresponsive/stops working. I’ve done the performance tune up check and checked for viruses. I have no problems with any. Also, I have deleted all temporary files, history, etc., and still no improvement. 

 

Please help!!!!

1 person had the same question
4 REPLIES 4

‎04-26-2019 12:12 AM

HP Recommended

May be a failing hard drive. I would run some diagnostics. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-26-2019 01:54 AM

HP Recommended

I’ve done all the tests even the extensive test, there’s no errors, but the laptop is still slow.

Was this reply helpful? Yes No

‎04-26-2019 08:56 PM

HP Recommended

I'd camp out on the performance tab of task manager. See if any of the resources represented their show 100% (near 100%) utilization.

Was this reply helpful? Yes No

‎04-26-2019 11:49 PM - edited ‎04-26-2019 11:51 PM

HP Recommended

Watching Task Manager is a good tip. You might also want to install an app to keep watch on temperatures. Such as Speccy or HWMonitor.

https://www.ccleaner.com/speccy
https://www.cpuid.com/softwares/hwmonitor.html

 

If all fail to give an indication of problems-it may be time to do a fresh install of Windows.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.