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‎06-09-2024 11:48 AM

HP Recommended

battery not charging or holding a charge when plugged in for several days,,checked system & it says battery is ok

Category:
1 REPLY 1

‎06-12-2024 06:53 AM

HP Recommended

Hi @Lace3,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your Laptop battery that is not charging.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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