HP laptop constantly freezes since it's been updated with Windows 11

[hud_son415_]

HP laptop [edited]has been freezing up since being upgraded to Windows 11. There is no pattern that I can see. I've tried every solution I could find on-line with no success. I've contacted MS support 3 times and have done what they suggested with no success including reinstalling Windows 11 a second time. Two of the MS techs went unto my machine using Quick Assist. 

Some things I've tried: limited startups, set auto manage paging to on, set power mode to best performance, scanned for malware (my security software is Bitdefender), checked if drivers up to date, updated bios, run sfc /scannow, updated graphics card, updated Chrome version, reinstalled Win 11, ran chkdsk, ran sfc /scannow in safe mode, ran reliability monitor - which turned up misc failures only, disabled fast startup, rechecked that drivers up to date. There's probably a few other thiings I can't find notes for.  Thanks in advance for any suggestions you may have.

[Garp_senchau]

@hud_son415_, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Run HP Diagnostics:

Turn off your laptop, then turn it back on and press F2 repeatedly.

Select System Tests and run a Quick Test or Extended Test.

If it finds any issues, follow the instructions.

Check Event Viewer for Errors:

Press Windows + X and select Event Viewer.

Go to Windows Logs > System, and look for any error messages during the freezes.

Update HP Support Assistant:

Open HP Support Assistant and check for updates to drivers or firmware.

Update BIOS:

Go to the HP support website, find your laptop’s model, and check if there’s a new BIOS update.

Use HP System Recovery (if needed):

Backup your files, then press F11 when starting your laptop to access HP Recovery Manager.

Choose System Recovery to restore your laptop to factory settings.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,