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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I ran the test and got the following message

 

Hard Disk 1 quick (303)

 

Nana06

HP Recommended

Hi,

 

The 303 error code is a failure of the short Disk Self Test( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.

 

 If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your cq57 series notebook - see Here for a further explanation.

 

Regards,

 

DP-K

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Windows Insider MVP

HP Recommended

Where can I find the part number for my hard disk?   Do I have to run any more tests or do you think the hard disk is my problem?

 

thanks

 

Nana06

HP Recommended

Hi,

 

I think the Hard Drive needs to be replaced.

 

Regarding replacement of the drive, let me know the full Model No. and Product No. of your cq57 series notebook - see Here for a further explanation.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

I installed the hard drive and when I turned the computer on it prompted me no bootable device--insert boot disk and press any key.   I don't havea boot disk

 

Thanks

 

Nana06

HP Recommended

Hi,

            

I assume you mean you've installed a new Hard Drive - if this is correct, you can order a replacement set of Recovery Discs using the link below.

 

Order HP Recovery Discs.

 

If you have any problem with this link, order them directly from HP.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

I called HP and they are sending my disc tomorrow.   Thank you!!!!

 

You made me and my granddaughter very happy!!!

 

Nana6

 

Thank  you again for all your help

HP Recommended

Hi,

 

You're welcome and glad it helped :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
Hi,

I acquired an hp pavilion desktop with a password I can't hack. I've researched and understand I can access a restore manager at the boot up menu by pressing f11 I did this and now it's been on the loading Microsoft flashing lining loading screen for an hour. Tips?
HP Recommended

booting up holding any f key down gives me the same screen every time a start up menu and no key stroke control. I a stuck with know way to access the machine. Any help would be greatly appreicated, Thanks

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