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‎02-06-2019 07:53 AM

HP Recommended
Product: HP notebook - 15-ba027nd (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I am not good at English, so I use Google translate

My Product name, serial number and product number are empty after a bios update. I have already tried a few tools like HPBQ138, but they do not work on my laptop.

Can someone help me?

Knipsel.JPG

1 REPLY 1

‎02-07-2019 01:01 AM

HP Recommended

This usually requires service at an HP Service Center to reinsert the info in BIOS.

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