06-20-2016 08:59 AM
I have a HP Stream Notebook PC 13. It is a little over 18 months old and I have barely used it. Yet, it constantly freezes and is painfully slow. Is there anything I can do to fix this?
06-21-2016 10:02 AM
Hi there @HPuser19891,
Before I provide troubleshooting documentation, I would like to take a minute to welcome you to the HP Support Community. I will do my absolute best to help you resolve the slow performance and freezing issues that you have experienced on your HP Stream Notebook PC. Please use the links in the questions below to troubleshoot and then re-post with the answers to the questions/results of the troubleshooting.
Have you tried to start in Safe Mode?
Have you done a BIOS reset?
Have you tried to do a disk defragment?
Have you tried to do a disk cleanup?
Have you tried cleaning the vents?
Is the PC Warmer than Normal?
Have you tried Testing for hardware failures?
Here is a link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system at the time that need updating.
Here are some documents for you that may help:
- Computer Locks Up or Freezes
- Resolving Slow System Performance.
- Reducing Heat Inside the PC to Prevent Overheating
If this post helps you to resolve the issue, please pay it forward by clicking Accept as Solution button, to the right of the thumbs up icon. You can click the Thumbs up icon to show your appreciation for my efforts today!
If you require further assistance, I would be more than happy to continue to help. When you re-post, please provide me with the detailed results from the troubleshooting above, your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running.
Thank you for joining in!
Have a wonderful day!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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